nReach Help Desk

Provide top class customer service

Interact with and service Your customers on a one-to-one or collaborative basis.

nReach Help Desk

Provide top class customer service

nReach Help Desk application can form the backbone of Your business operations, irrespective of the size and scale of your operations. It enables cross-functional collaboration within Your business for each event that requires customer interaction.

nReach Help Desk enables You to interact with and service Your customers on a one-to-one or collaborative basis to provide top class customer service.

nReach Help Desk Advantages

The following are the advantages of using nReach Help Desk:

Collaboration

nReach Help Desk enables You to either interact on a one-to-one or collaborative basis with Your customer.

Self-service

nReach Help Desk allows Your customers to register their interaction at their leisure, without and dependency on Contact Centre agents or queues.

Flexibility

nReach Help Desk enables You to organise your teams as you wish, based on multiple operational factors that are unique to You.

Scalable

nReach Help Desk is scalable according to your needs. You only pay for what you need.

Insights

nReach Help Desk provides you with key insights that can help monitor your business on a real time basis as well as create plans based on historical statistics.

nReach Help Desk Pricing

The following are the advantages of using nReach Help Desk:

Monthly
Annual

Freemium

Free
  • Max No. of Users: 1
  • Max No. of Domains: 1
  • 1:1 Chat with Customers
  • Attachments in Chat
  • Management Dashboard
  • Easy Integration
  • Group Chat with Customers and Colleagues
  • Push Notifications
  • Rewards
  • Online Support

Premium

Prices excl VAT
£6
/ Month per User
  • Max No. of Users: Unlimited
  • Max No. of Domains: Unlimited
  • 1:1 Chat with Customers
  • Attachments in Chat
  • Management Dashboard
  • Easy Integration
  • Group Chat with Customers and Colleagues
  • Push Notifications
  • Rewards
  • Online Support

Basic

Prices excl VAT
£400
/ Year
  • Max No. of Users: 10
  • Max No. of Domains: 2
  • 1:1 Chat
  • Attachments
  • Dashboard
  • Easy Integration
  • Group Chat
  • Push Notifications
  • Rewards
  • Online Support
  • Phone Support
Best Value

Intermediate

Prices excl VAT
£750
/ Year
  • Max No. of Users: 25
  • Max No. of Domains: 5
  • 1:1 Chat
  • Attachments
  • Dashboard
  • Easy Integration
  • Group Chat
  • Push Notifications
  • Rewards
  • Online Support
  • Phone Support

Pro

Prices excl VAT
£1,000
/ Year
  • Max No. of Users: 50
  • Max No. of Domains: 10
  • 1:1 Chat
  • Attachments
  • Dashboard
  • Easy Integration
  • Group Chat
  • Push Notifications
  • Rewards
  • Online Support
  • Phone Support

Enterprise

Prices excl VAT
£2,000
/ Year
  • Max No. of Users: Unlimited
  • Max No. of Domains: Unlimited
  • 1:1 Chat
  • Attachments
  • Dashboard
  • Easy Integration
  • Group Chat
  • Push Notifications
  • Rewards
  • Online Support
  • Phone Support

Freemium

Free
  • Max No. of Users: 1
  • Max No. of Domains: 1
  • 1:1 Chat with Customers
  • Attachments in Chat
  • Management Dashboard
  • Easy Integration
  • Group Chat with Customers and Colleagues
  • Push Notifications
  • Rewards
  • Online Support

Premium

Prices excl VAT
£60
/ Year per User
  • Max No. of Users: Unlimited
  • Max No. of Domains: Unlimited
  • 1:1 Chat with Customers
  • Attachments in Chat
  • Management Dashboard
  • Easy Integration
  • Group Chat with Customers and Colleagues
  • Push Notifications
  • Rewards
  • Online Support

Frequently Asked Questions (FAQs)

Some questions You Your Business might have

Yes, you can choose the Freemium option, which is free forever.

No, you may not downgrade from a paid plan to a free plan.

Yes, you can move in-between monthly and annual subscriptions. This can happen on the anniversary of your current subscription.

Yes, you can cancel your subscription at any time so that it does not renew on anniversary. But the subscription will remain live till the anniversary of the current subscription.

No, there is no refund permissible on cancellation. The only exception is while moving from a monthly to an annual subscription.

Yes, you may add extra licenses at any time, as permissible under the plan subscribed to. All new additions will be charged pro-rata and follow the same renewal schedule.

Discounts are available for purchases of at least 10 licenses and in blocks of 10 thereafter. Please get in touch with us for an accurate quote.

Yes, we do not have access to your data by default.